1. Where are you based ?TLC is based in Jakarta, we ship within Indonesia region also to Singapore and Malaysia
2. Are you made in Indonesia?
Yes we proudly made in Indonesia
3. Do I have to create an acccount to order?
Yes, we need your data such as name, email address, phone number to proceed your order
4. How do I placed an order?
You can refer to "How to order"
5. Can I change my order?
Once order has been submitted you cannot change or cancel it
6. Can I add another item after i submitted my order?
No, you have to placed a new order
7. When will my order be shipped?
Within 2 business days after we verified your payment not include saturdays / sundays / public holidays
8. I recieved defective items / wrong item sent to me how can i change?
Please refer to our return policy and email us to email@example.com our cust service will assist you
9. I've made payment but forgot to confirm payment within 2 days, what should I do?
You can email us to firstname.lastname@example.org
10. Why my order takes more than estimated time arrival?
You can track your order from the shipping reciept we provide
11. I've paid but i haven't recieve my order, how come?
Make sure your order has been confirmed, if you forget to confirm your payment please email us email@example.com