1. Where are you based ?

TLC is based in Jakarta, we ship within Indonesia region also to Singapore and Malaysia

2. Are you made in Indonesia?

Yes we proudly made in Indonesia 

3. Do I have to create an acccount to order?

Yes, we need your data such as name, email address, phone number to proceed your order

4. How do I placed an order?

You can refer to "How to order" 

5. Can I change my order?

Once order has been submitted you cannot change or cancel it

6. Can I add another item after i submitted my order?

No, you have to placed a new order

7. When will my order be shipped?

Within 2 business days after we verified your payment not include saturdays / sundays / public holidays

8. I recieved defective items / wrong item sent to me how can i change?

Please refer to our return policy and email us to tlcshop8@gmail.com our cust service will assist you

9. I've made payment but forgot to confirm payment within 2 days, what should  I do?

You can email us to tlcshop8@gmail.com 

10. Why my order takes more than estimated time arrival?

You can track your order from the shipping reciept we provide

11. I've paid but i haven't recieve my order, how come?

Make sure your order has been confirmed, if you forget to confirm your payment please email us tlcshop8@gmail.com